Billing and account

Change your plan, cancel, or request a refund

The business owner controls billing from Settings. Solo and Crew trials start without a card. Paid billing and cancellation are handled securely through Stripe; qualifying first-payment refund requests are handled by the JustSignOff support team.

1. Open Settings

   Use the owner account and select Settings from the main navigation.

2. Understand the free trial

   Solo and Crew include 14 days, up to 25 work approvals, and up to 50 trial text-message segments. No card is required and the trial does not automatically charge you.

3. Add a card during the trial

   Choose Add a card for uninterrupted service from the dashboard, New Work Approval page, or Settings. The card is saved securely by Stripe and paid service begins automatically when the original trial ends.

4. Continue after a trial

   If the trial ends before you add a payment method, sending pauses but your documents remain available. Choose Add payment method & continue to start paid service immediately.

5. Change a paid plan

   In Settings, choose Upgrade now for immediate access with a prorated billing adjustment, or Downgrade at renewal to keep current access through the paid period. If the lower plan has fewer seats, remove active users first.

6. Change tiers during a trial

   Solo and Crew can be switched during the same trial. The original end date, 25-work-approval allowance, and 50-text allowance do not reset. Choosing Team or Company ends the trial and starts paid service immediately through secure Stripe Checkout. No plan change creates a second trial.

7. Open paid billing

   Choose Manage billing & cancel to open the secure Stripe customer portal.

8. Update or cancel

   Change the payment method or cancel the subscription. Access continues through the paid period shown in the portal.

9. Request a qualifying refund

   The business owner must email support@justsignoff.com within 30 calendar days after the first paid subscription payment. JustSignOff refunds the full amount actually paid, including applicable tax, and ends paid access when the refund is processed. The guarantee does not apply to renewals.

10. Preserve your records

    Canceled accounts keep documents downloadable for 90 days. Download signed PDFs and export CSV history before that period ends.

11. Restart if needed

    If a paid subscription ended because of a failed payment, use the billing prompt to update payment information or restart.