Help center

Get unstuck and get back to work

Short, practical instructions for setting up your account, sending approvals, helping customers, and managing your team.

Getting started

Create your first work approvalCreate, review, and send an estimate, change order, or service authorization from JustSignOff.→Choose the correct document typeUnderstand when to use an estimate, work proposal, change order, or service authorization.→Install JustSignOff on your phoneAdd the JustSignOff web app to an iPhone, iPad, or Android home screen.→

Delivery and documents

Customer did not receive the requestCheck delivery status and recover when a customer cannot find a JustSignOff email or text.→Download or regenerate a signed PDFFind a signed PDF, recover a delayed document, and preserve a durable copy.→

Team access

Invite, replace, or remove a workerGive each worker separate access and safely handle employee turnover.→

Billing and account

Change your plan, cancel, or request a refundManage billing, update payment information, change plans, cancel a subscription, or request a qualifying first-payment refund.→Troubleshoot login problemsUse Google, Microsoft, or the newest email login code and keep JustSignOff remembered on a trusted device.→

Quick fixes

Start with the most common answers

I cannot log in

Use the exact account email and the newest Google, Microsoft, or email-code sign-in. See complete login steps.

My customer did not receive the request

Check the destination and delivery status before resending. Troubleshoot delivery.

The signed PDF is not ready

Refresh after one minute and use regeneration when available. Recover a signed PDF.

A crew invitation is not working

Use the newest invitation and exact invited email. Manage worker access.

A real person is here

Still need help?

Email the owner support team. Include your business name, document number when applicable, what you expected, and what happened. Never email passwords, card numbers, or Social Security numbers.

Email support